Privacy policy

At TA-TO, we truly value your trust and want you to enjoy every piece you receive. Our policy is designed to keep things clear and fair for both you and us — a win-win experience every time. ✨

• Sale or promotional items are final sale — these pieces are offered at special prices and can’t be returned, exchanged, or refunded.

• You may cancel your order within 12 hours of placing it. After this period, cancellations are no longer possible, and the delivery fees will still apply.

• You may open your order while the courier is present to make sure everything arrives in perfect condition.

• ⁠Please note: evening and soiree pieces can only be inspected during delivery in the courier’s presence. Once accepted, these items cannot be returned or exchanged later.

• If you decide to refuse the order upon delivery, only the delivery fee will be charged.

• Pleated (بليسيه) and delicate pieces are final sale and cannot be exchanged or returned.

• ⁠Evening and soiree pieces are also final sale after delivery acceptance, with inspection allowed only upon arrival.

• If you’re not fully satisfied with eligible items, please contact us within 48 hours of receiving your order — we’ll be happy to assist.

We’ll arrange a courier pickup (with the delivery fee covered by the client). The item must be unused, unworn, unscented, and returned in its original packaging with all tags attached.

Once the item is received and inspected, we’ll process your request promptly:

• Refunds are issued via InstaPay within 14 business days, or

• Exchanges will be shipped once your return is approved.

• In the rare case that your order arrives incomplete or missing an item, please rest assured that TA-TO will take full responsibility and cover all delivery or replacement costs.

We appreciate your understanding and cooperation — your satisfaction means everything to us.

Thank you for choosing TA-TO ✨